Please don't be offended by this blog, it is written strictly as a way to vent, a way to let go of the things I cannot change.. It helps me to not be in tears with every little thing that life throws at me as a business owner.  It is written so that others can get a good laugh ( or cry) and enjoy a smile, sometimes at my expense, sometimes at the expense of others. Read it, enjoy it and let it go...

Wow!  You have really downsized.

Yup, those were the words out of her mouth........  so I said, " I have"?  She says well I don't get in here much maybe once a year.  I was driving by today and I needed a card so I stopped for that.  I said " well it looks like you found a card"?  She said yes, but as I am looking around I noticed you don't have as much stuff?  Like what? I said.  Well I don't know, there are no XXX here or there isn't XXX.  I pointed it out to her, that we still have them over in a different part of the store.  She said yes I know but I needed a curtain that I bought about 5 years ago and after I got in here I thought I could get another one today.  If I describe it to you can you order it for me?  ARE YOU F*****NG KIDDING ME! That is the thought that went through my head, but out of my mouth I said well if you can describe it enough that I might know what it is, I can try.  She then went on to tell me that she bought it at the XXXXXXX XXXX and they said they couldn't get it for her so she thought that on her way by she would check to see if I could.  SERIOUSLY!   Yes, yes, let me order you ONE curtain to match ones that you bought elsewhere, when no one else will do it for you and I will place a minimum order, which will be way more than your $$ so that you can be happy even though you only shop here about once a year.  NOT!!!!!  She, in conversation also tells me that she shops north of this store more than not and that the store is lovely but she does think I have less product in here than I have in the past...... Again, my head thinks, do you think so.....I mean I cannot carry 500,000.00 worth of product when we are grossing a third of what we were when the economy was good. She says why does the economy matter?  EXCUSE ME??????  Did you just say why does the economy matter.........Oh my god people. 

I understand that people don't have to grasp every aspect of  business, but where to hell is the common sense.  Where to hell do people get off to open their mouths and say anything that they want.  If I did that I wouldn't get customers, I would be black balled because those customers might be offended, but the CUSTOMER, well they can say ANYTHING they want!  They can offend me and that isn't suppose to matter.  They can EXPECT more than they should and they can be shocked when we cannot produce what they want, for the price they want and in the amount of time they want..... 

I am two days into a store revamp and I probably just don't have the patience to deal as well as I should.   But I was brought up with manners and I don't and never have walked into a place and expected them to do bend over backwards and take it up the a** for me.  NEVER!   

Here is hoping for a full glass of wine and a friend to drink it with after this day!