I knew it was to good to last

So here is a doozy for ya!  This lady walks in today, I speak just like I do to all of my customers, it is something I take pride in.  I really don't like for people come and have it seem like I can't be bothered to speak, not that they all speak back but that is another story.  She speaks, looks around and about 20 minutes later she comes to the counter with some candy.  I ring it up and it comes to 16 dollars and some change.  She unfolds a paper that barely is holding together.  It is a promotion that we ran TWO YEARS AGO.  I kindly point out the expiration date of 5/1/12 and tell her that I cannot accept it.  When we run promotions like that there are rules for a reason.  Those rules were plainly written and it was a digital promotion that made sure that before you purchased it and printed it you were aware that it had to be used within one month.  Apparently I was talking gibberish because she just looked at me and said" so you aren't going to honor this?" I am afraid I took a deep breath, and said "well when you purchased it you knew the rules."  She then proceeded to tongue lash me about how other businesses would just go good for it and that I should too, that it wasn't her fault that she couldn't get here since then, that I was being ridiculous, yep she said ridiculous....  so nicely,  I took her damn coupon, I applied it to purchase and told her that she still owed me six dollars and some change.  She said the coupon was for $20.00 and I said well if you read the fine print it says that if you use it after the month expiration date up to a year later it is only worth what you paid for it, which was $10.00.  I am not sure that she will be back.  But since I haven't seen her in two years, I am guessing that might not be what breaks me.  I could very well break but I don't want it to be by the likes of someone like that...    

 

As always, a heart felt and heavy hearted Shop Keeper that wants to make everyone happy without doing myself in.